With the Jira integration, the alerts/incidents can be forwarded as a Jira ticket to the selected project. To integrate Borneo notifications with Jira, we need to have a Jira account that will be used

How to integrate

1. Go to the Notifications tab under configure side panel. And click on the button against the Jira integration option this will open the Jira integration popup.
2. In the first step we need to provide the Host, Username, API Token.
a. Host: This is simply the endpoint URL at which the Jira application is accessed. You can also get the host from the Jira Software section on the Product Page. For example, if https://borneo.atlassian.net/jira/projects is the Jira homepage, then the required host URL will be https://borneo.atlassian.net. Always ensure that the endpoint is accessible by the Borneo service, and is a valid Jira endpoint with at least one project in it.
b. Username: The Username or Email Address of the Jira account that we are using to integrate with.
c. API Token: This is the API token used to access the Jira Application programmatically.
To generate the API Token, login to the Jira account that you want to integrate the Borneo notifications to. Once logged in, generate the API Token via Atlassian's Manage API Tokens web page. You can create a new API token if needed. Once the token is generated securely store it, as this will be used while integrating with Borneo.
Always ensure that the credentials are valid which can include the host is reachable by the Borneo, Jira endpoint validity, and valid user credentials (username/email and the API token). For example, when an accessible but invalid host, https://borneo.atlassian.net/jira/projects is provided along with the correct username and API token, we will receive an error because the host is accessible, but is invalid for the integrating with Jira APIs, the username and API token does not yield the desired meta check when used on the provided endpoint. The correct endpoint will be https://borneo.atlassian.net.
Once the details are fed, click on next. This will open up the Project and Priority Mapping selection section.
a. Project: You can select the project in which we want to raise the Jira tickets.
b. Jira Priority Mapping: It is the mapping for the Incidents Severity with that of the Jira ticket priority. We can associate the Severity with the Priority field of the issue.
Once the details are provided, click on Next to successfully integrate the Jira. After this, if automated alerts with selected severity will be forwarded to the provided Jira Project with the selected priority. In case if the automated alerts are not selected or you want to raise a Jira ticket for any other severity level not selected, you can go to the incident dashboard and select Raise a Jira ticket under the Open a ticket section.
Use Notification Policies to configure under what conditions should JIRA issue /Slack Notification / Splunk Alert will be raised

Last modified 10mo ago
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