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Email

With the Email integration, the incidents can be forwarded to email addresses as recipients and recipients in CC. Email integration can be done using either of the 3 transport options available.
Available transport options to select: SMTP, SES, Borneo SES

1. SMTP Method - How to integrate

This is used when an email server or provider is available with an SMTP option to send emails.
a. Go to the Notifications tab under configure side panel. And click on the button against the Email integration option this will open the Email integration popup.
b. select the SMTP option in the transports dropdown. c. Next, we need to provide the host, username, password, and port and accordingly. d. Tick the secure checkbox if the connection is using TLS.
Use Port: 465 for SSL Use Port: 587 for TLS with secure checked
e. Add the email addresses of recipients and recipients in CC fields by pressing enter after each email address to add multiple emails.
f. Finish the setup by clicking the Next button. Once added email authentication will be checked and notified on the notifications page for any errors. If it's successful, The incidents will be sent to the listed email addresses when an incident is generated.

2. SES Method - How to integrate

In the SES transport method, The email is sent using AWS SES Service from the Borneo service hosted AWS account and doesn't need any email server or provider setup.
a. Go to the Notifications tab under configure side panel. And click on the button against the Email integration option this will open the Email integration popup.
b. select the SES option in the transports dropdown.
c. Add the sender email address which is added to AWS SES console as verified Identities.
d. Follow this step if the sender email is not verified in AWS SES. Add the email address or the domain to the verified list. AWS SES → Verified identities → Create Identity
e. Once sender email is added, Add the email addresses of recipients and recipients in CC fields by pressing enter after each email address to add multiple emails. f. Finish the setup by clicking the Next button. Once added the email authentication will be done and notified on the notifications page for any errors. If it's successful, The incidents will be sent to the listed email addresses when an incident is generated.

3. Borneo SES Method - How to integrate

In the Borneo SES transport method, The email is sent using AWS SES Service from Borneo’s company AWS account and doesn't need any email server or provider setup.
a. Go to the Notifications tab under configure side panel. And click on the button against the Email integration option this will open the Email integration popup.
b. select the BORNEO SES option in the transports dropdown.
c. Once sender email is added, Add the email addresses of recipients and recipients in CC fields by pressing enter after each email address to add multiple emails.
d. Finish the setup by clicking the Next button. Once added, The incidents will be sent to the listed email addresses when an incident is generated.
Last modified 1yr ago